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What is shipment grouping?
Shipping & delivery
How is my shipping cost calculated?
Fees & rates
What commission does Krofter charge the seller?
Fees & rates
How do auctions work?
Live shopping
What is a long auction?
Long auctions
What happens if the winner of a long auction doesn't pay?
Long auctions
Can I cancel an auction I have won?
Live shopping
What happens if I have no funds when I win an auction?
Live shopping
What are private subscription shows?
Subscriptions
How long do I have to ship the package?
Seller shipping policy
What does the 3rd cancellation penalty consist of?
Seller shipping policy
How do I open a dispute for my order?
Returns & disputes
What happens if the seller doesn't ship the package?
Shipping & delivery
How do I download my tax report?
Wallet & finances
How is the TOP Stores ranking calculated?
TOP Stores and rankings
How do I climb positions in the Top Sellers?
TOP Stores and rankings
What is the Monthly Sellers League?
TOP Stores and rankings
How does the Top Sellers reduced commission work?
Fees & rates
Commission by position in the Monthly League
| Position | Products | Subscriptions |
|---|---|---|
| Top 1 | 1 % | 20 % |
| Top 2 | 1,25 % | 20 % |
| Top 3 | 1,35 % | 20 % |
| All other sellers | 1,5 % | 20 % |
Actual measurements of your packaging and carrier surcharges
When you declare packaging in My packaging, the platform quotes the shipping with those exterior measurements and charges them to the buyer. If the carrier measures the parcel and finds it is larger or heavier, it will apply a surcharge that is deducted from your balance.
✓Do it this way
- Measure the box on the outside (L · W · H) with the packaging closed.
- Weigh the empty packaging and then add the heaviest possible content.
- If you have several sizes, declare one for each. You lose margin if you declare everything as a large box.
- Check the perimeter: L + 2·W + 2·H must be ≤ 250 cm or the carrier rejects it.
✕Avoid this
- Declaring the inside measurements (the carrier measures the outside).
- Always using the smallest box even when you sometimes need a larger one: the shipping surcharge eats into your margin.
- «Approximate» weights by eye. If you declare 1 kg and it is 1.4 kg, you will see it reflected in your balance.
What happens if there is a surcharge?
The platform advances the shipping cost to the carrier. If a surcharge invoice arrives due to the difference between what was declared and the actual parcel, it is charged to your Connect balance automatically and appears in your seller dashboard, broken down by shipment.
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