Legal information

Conditions of sale

Version 1.0 · Last updated: 6 de November de 2026

1. Purpose

These Conditions of sale govern the relationship between the buyer (consumer or user, in accordance with art. 3 of the TRLGDCU) and the seller who publishes a product on Krofter, a platform operated by MYRENTIX SOLUTIONS S.L. Krofter is not a party to the sale contract, but provides the associated payment, invoicing and logistics services.

2. Purchase procedure

  1. Selection of the product in a live stream (auction, flash sale, slot raffle, direct purchase) or in the seller's permanent store (MyKrof).
  2. Order confirmation. In auctions, confirmation is automatic when the countdown closes with the winning bid. In direct purchases an explicit click is required.
  3. Payment via the Stripe gateway with the saved card or one entered at that moment. SCA authentication (3-D Secure 2) is mandatory in the EU.
  4. Automatic generation of the electronic invoice with the tax details associated with the account.
  5. Generation of the shipping label by the seller within a maximum of 5 calendar days.
  6. Delivery of the package by the assigned carrier.

3. Price, taxes and shipping

The prices shown on the Platform include VAT at the current rate. The shipping cost and the Buyer Protection surcharge are shown as separate lines before confirming the order. The total charged to the card is the sum of the three items. No additional charges are added at checkout.

For shipments to territories outside mainland VAT (Canary Islands, Ceuta, Melilla), local taxes collected directly by the carrier at customs may apply (IGIC, IPSI). These amounts are not included in the total charged by Krofter and shall be borne by the buyer. The Platform expressly warns about this before bidding.

4. Payment methods

Visa, Mastercard and American Express cards processed through Stripe Payments Europe Ltd. are accepted. Card details are not stored on Krofter's servers. SCA authentication is mandatory.

5. Buyer Protection

A Buyer Protection surcharge is added to every product or auction payment. In addition to processing fees, that surcharge covers the following guarantees at no extra cost:

  • Full refund of the price and shipping if the order never arrives.
  • Mediation and refund if the product arrives damaged or does not match the description.
  • Full refund and blocking of the seller if counterfeiting is proven.
  • Human assistance from the support team to resolve disputes with a binding decision.

The deadline to open a dispute depends on the reason (60 days for not received in transit, 3 days for damaged or not matching, 30 days for counterfeiting, 7 days for other reasons). The Buyer Protection surcharge is not refunded, as it is the consideration for the service itself.

6. Right of withdrawal

In accordance with art. 102 of the TRLGDCU, the consumer buyer has the right to withdraw from distance contracts within 14 calendar days, without needing to give a reason.

However, art. 103 of the TRLGDCU excludes certain cases from the right of withdrawal. On Krofter, in particular:

  • Products sold in public auctions (live or long): the auction involves a personalised price formation with competing bids — upon winning, the charge is irrevocable.
  • Products made to the consumer's specifications or clearly personalised.
  • Subscriptions to digital content started with the consumer's express consent.

For non-excluded products (direct purchases on MyKrof, fixed-price flash sales, etc.), the buyer may exercise the right of withdrawal by opening a request from «My orders» or by contacting soporte@krofter.live. Return costs are borne by the buyer. Once the product has been received and checked by the seller, the product price and, where applicable, the cost of the standard outbound shipping (not the Buyer Protection or premium shipping) will be refunded.

7. Legal guarantee of conformity

The products sold on the Platform are subject to the legal guarantee of conformity provided for in Directive (EU) 2019/771 and to the national transposition rules applicable to the consumer buyer's country of residence:

  • Spain: three (3) years from delivery for new products, in accordance with art. 120 of the TRLGDCU (RDL 1/2007).
  • Other EU Member States: the harmonised minimum period of two (2) years, extended by national legislation where applicable.

For second-hand products, seller and buyer may expressly agree to reduce the guarantee period down to the minimum limit established by the applicable national law (one year in Spain, in accordance with art. 120.1 of the TRLGDCU). This circumstance must appear clearly in the product description before the purchase.

The guarantee claim is exercised against the seller, who is responsible for the conformity of the product. Krofter does not individually guarantee or verify the existence, quality, safety or legality of the products published, but it facilitates mediation through the disputes module and, where applicable, executes the corresponding refund charged to the Buyer Protection.

8. Shipping and deadlines

  • The seller has 5 calendar days from order confirmation to generate the label and hand the package over to the carrier. Failure to meet this deadline entitles the buyer to automatic cancellation of the order with a full refund.
  • Transit times depend on the assigned carrier: 24-72 h for domestic shipments and 3-7 working days for intra-EU shipments.
  • The tracking number is communicated by email and from the buyer's panel.

9. Disputes and refunds

The buyer can open a dispute from "My orders". After a mediation period between the parties with the involvement of the Krofter team (typically 7 days), Krofter issues a binding decision: full or partial refund, reshipment or closure. Approved refunds are processed via Stripe within 5 to 10 working days.

10. Invoicing

For each order the following documents are generated: sale invoice (FAC) issued by the seller with the VAT breakdown, Buyer Protection invoice (BP) issued by Krofter and, where applicable, commission invoice (COM) issued by Krofter to the seller. All invoices are available in PDF format from the corresponding dashboards.

11. Complaints and alternative dispute resolution

Without prejudice to Krofter's internal mediation, consumers may submit their complaints to:

  • The European dispute resolution platform: https://ec.europa.eu/consumers/odr.
  • The Municipal Consumer Information Offices (OMIC) of your locality.
  • The Directorate-General for Consumer Affairs of your Autonomous Community.